Service Agreement

Article 1: Parties

This Virtual Private Server (VPS) Service Agreement (hereinafter referred to as the “Agreement”) is entered into by and between VPS.TC (hereinafter referred to as the “Provider”) and the individual or legal entity who purchases services through the Provider’s website (hereinafter referred to as the “Customer”) under the terms and conditions stated below.

Article 2: Definitions

The terms used in this Agreement shall have the following meanings:

• Provider: Refers to the organization providing virtual server services under the VPS.TC brand.
• Customer: Refers to the individual or legal entity receiving virtual server services from the Provider.
• Service: Refers to the rental of virtual servers (VPS) provided by the Provider to the Customer.
• Website: Refers to the internet address where the Provider offers its services and publishes this Agreement.

Article 3: Subject of the Agreement

This Agreement governs the terms of use, rights and obligations of the parties, scope of services, and other relevant matters regarding virtual server (VPS) and Dedicated Server services provided by the Provider to the Customer.

Article 4: Scope and Features of the Service

• 4.1. The Provider allocates virtual server resources to the Customer according to the selected package.
• 4.2. The Provider makes maximum effort to ensure uninterrupted and smooth service. However, it cannot be held responsible for interruptions caused by telecommunications infrastructure, internet service providers, or force majeure beyond its control.
• 4.3. The Provider does not guarantee that the allocated IP addresses are clean or not blacklisted and holds no obligation regarding this matter. The Customer is solely responsible for the reputation and usage of the IP addresses.
• 4.4. The Provider declares that the service is not suitable for email delivery. The Customer may not use the service for mass email delivery (spam) or similar purposes. Such use will be considered a breach of the Agreement.

Article 5: Customer Obligations

• 5.1. The Customer agrees to use the service in accordance with Turkish laws, international law, general morality, and public order.
• 5.2. The Customer is solely responsible for all content, data, and software published or made accessible via the service.
• 5.3. It is prohibited to use or distribute unlicensed software. License documentation must be provided when requested.
• 5.4. Excessive resource usage is not allowed. Unlimited traffic is subject to the Fair Use Policy.
• 5.5. Spam, attacks, virus spreading, or similar activities through the service are prohibited.
• 5.6. Activities that may cause security vulnerabilities are not allowed.
• 5.7. Abusive, threatening, or offensive communication is not tolerated.
• 5.8. The Customer is responsible for backing up their own data.

Article 6: Refund Policy

6.1. No refunds are provided for any services. The Customer agrees to this condition in advance.

Article 7: Suspension and Termination of Service

• 7.1. In the following cases, the service may be suspended or terminated:
  • a. Breach of Agreement
  • b. Illegal activities
  • c. Abusive or threatening language
  • d. Harm to systems
  • e. Non-payment
• 7.2. In such cases, no refund will be provided, and the service may be permanently closed.

Article 8: Disclaimer and Limitations of Liability

• 8.1. The Provider does not guarantee that the service will be error-free, uninterrupted, or virus-free.
• 8.2. The Provider is not liable for any damages arising from service interruptions.
• 8.3. While the Provider takes measures to ensure data security, it cannot be held responsible for data loss or exposure.

Article 9: Notifications

9.1. All notifications may be made via email or through the Provider’s website. The Customer is responsible for providing a valid and current email address.

Article 10: Dispute Resolution

10.1. The laws of the Republic of Turkey shall apply. In cases where amicable resolution is not possible, the Courts and Enforcement Offices of Istanbul shall have jurisdiction.

Article 11: Entry into Force

11.1. This Agreement enters into force upon the Customer placing an order and confirming the Agreement through the Provider’s website.

Article 12: Fair Use Policy

• 12.1. Unlimited traffic is subject to the Fair Use Policy.
• 12.2. Normal and expected usage patterns apply.
• 12.3. In case of excessive usage, the Customer may be warned.
• 12.4. If the Customer does not comply, restrictions, suspension, or additional charges may apply.

Article 13: Data Backup and Loss

• 13.1. The Customer is solely responsible for backing up all data hosted on the server.
• 13.2. The Provider is not liable for data loss due to hardware failure, software errors, cyberattacks, etc.
• 13.3. Additional backup services, if any, are charged separately.

Article 14: IP Addresses and Blacklist

• 14.1. IP addresses may be blacklisted. The Provider does not guarantee otherwise.
• 14.2. The Customer is responsible for the reputation and use of the assigned IP addresses.
• 14.3. The Customer is responsible for blacklist removal requests.

Article 15: Communication and Conduct Rules

• 15.1. Respectful and professional communication is required at all times.
• 15.2. Abusive, threatening, or harassing language is prohibited.
• 15.3. In case of violation, the service may be suspended or terminated. No refunds will be issued.

Article 16: Amendments to the Agreement

• 16.1. The Provider reserves the right to unilaterally amend this Agreement.
• 16.2. Changes become effective upon publication on the Provider’s website. Continued use of the service constitutes acceptance.

Article 17: Force Majeure

• 17.1. Service interruptions due to force majeure such as natural disasters, attacks, or infrastructure problems are not the Provider’s responsibility.
• 17.2. The Provider cannot be held liable for any damages in such cases.

Article 18: Intellectual Property Rights

• 18.1. All software, hardware, website content, logos, trademarks, and other intellectual property of the Provider remain the Provider’s property.
• 18.2. The Customer represents that all content they use or host complies with copyright and intellectual property laws.

Article 19: Competent Court and Enforcement Offices

19.1. The laws of the Republic of Turkey apply. The parties agree that the Courts and Enforcement Offices of Istanbul shall have jurisdiction over disputes.